PROTECTION OF PERSONAL INFORMATION ACT
Cape Town Opera POPIA Policy Document
This Cape Town Opera POPIA Policy Document explains how we obtain, use and disclose your personal information, as required by the Protection of Personal Information Act of 2013 (“POPIA” or “The Act”).
At Cape Town Opera we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
This Cape Town Opera POPIA Policy Document sets out:
- What personal information we save in our database
- To whom we disclose your personal information
- How we safeguard your personal information
- Your rights to access, correction and deletion of your personal information
- Changes to the Cape Town Opera POPIA Policy Document
- How to contact us
- The Information Regulator’s contact details
What personal information do we save in our database?
We collect and save information that enables us to communicate with you, for example your name, address and contact details.
We collect this information directly from you when you provide us with your personal details, for example when you purchase a ticket or subscribe to our newsletter.
To whom do we disclose your personal information?
We do not disclose your information to any outside party.
How do we safeguard your personal information?
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information is secure.
Our security policies and procedures cover:
- Physical security;
- Computer and network security;
- Access to personal information;
- Secure communications;
- Security in contracting out activities or functions;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information;
- Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for is kept secure.
Your rights to access, correction and deletion of information
We have appointed and registered an Information Officer to ensure that the provisions of the Act are complied with and to facilitate communication with employees and the Information Regulator.
You have the right to request a copy of the personal information we hold about you, or to ask us to update, correct or delete this information. To do this, simply contact the Cape Town Opera offices at the numbers/addresses listed below. We will take all reasonable steps to confirm your identity before providing details of your personal information.
Changes to the Cape Town Opera POPIA Policy Document
Please note that we may amend this Policy Document from time to time. Please check the Cape Town Opera website periodically to inform yourself of any changes.
How to contact us
If you have questions about this Cape Town Opera POPIA Policy Document or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at on the following number/addresses:
Telephone: (+27 21) 001 9880
The Cape Town Opera Company
The Artscape Theatre Centre
1 – 10 DF Malan Street
The Cape Town Opera Company
P O Box 4107
Information Regulator contact details
You have the right to complain to the Information Regulator, whose contact details are:
Tel: 012 406 4818
Fax: 086 500 3351